Return & Exchange Policy

Applicability of Policy

By accessing the HOUSE OF DHAAGA Exchange Portal or purchasing products from our website, you agree to the terms outlined in this policy. If you do not agree, please refrain from transacting on houseofdhaaga.com.

This policy may be revised from time to time. We recommend reviewing it before making a purchase to stay updated on the latest terms.

Important Update

  • Sale Items: Products purchased during a sale are not eligible for return or exchange. All sale purchases are final.

Key Guidelines for Returns & Exchanges

1. Eligibility

- Returns and exchanges are accepted within 7 days of delivery.

2. How to Initiate

- You may contact our support team via:

    • Email: care@houseofdhaaga.com

    • Whatsapp: +91 91474 10105

3. Images Required

- Customers must share clear product images before a reverse pickup can be initiated.

4. Pickup Timeline

- Once your request is approved, you will receive a confirmation email. A reverse pickup will be scheduled within 24–48 hours.

- Two pickup attempts will be made. If unsuccessful, you must return the product at your own cost 

5. Quality Check:

- All returned products undergo a quality check at our warehouse.

- After approval, your return or exchange will be processed.

6. Processing Timeline:

- Returns: Refunds are initiated after quality approval. Refunds will be processed within 10-15 days.

- Exchanges: Replacement products are delivered within 7-10 working days.

 

Exchange Policy

1. Conditions for Exchange

- Exchanges are allowed only for Size issues or Manufacturing defects only

- Requests must be raised within 4 days of delivery.

- The product must be unused and in its original packaging with tags & accessories. 

2. Size Replacements

- Exchanges depend on stock availability.

- If the requested size is unavailable, a refund will be processed.

- Size exchanges are only processed after the original product passes quality checks.

-  Delivery of the exchanged product takes 10-12 working days.

3. Manufacturing Defects

- Defective products will be replaced with the same item after verification.

- A reverse pickup will be arranged for faulty products.

Important Notes

- Color or style changes are not eligible for exchange.

- Coupon codes used during purchase cannot be reinstated or refunded.

- A ₹100 shipping fee will be deducted for reverse pickup.