frequently asked questions

Shipping

Normally, we would require 5-8 days. You may reach us at:

📧 Email: houseofdhaaga97@gmail.com

📞 Whatsapp: +91 91474 10105

Please Note:- Post Shipment, the courier takes somewhere around 3 to 5 working days to deliver the item.

Yes, we ship worldwide

(International Shipping Charges Rs. 3500)

- Free Shipping Within India above ₹2999

- International Shipping Charges ₹3500

Yes

Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.

Yes ! We do have COD services available.

No

We really apologize at the moment we do not have COD Option for International Customers.

No, we do not at the moment.

No, we do not offer customization at the moment.

We generally keep enough margin in all our outfits . Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you

Returns

At House of Dhaaga , we do not have refund policy once the order has been dispatched. 

But we offer a exchange policy and are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 10 days from the date of delivery, for a different size or style.

Initiate exchange within 24 hours of delivery about the return or exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchase.

Orders can be cancelled only before shipment has been dispatched. We can initiate a refund for prepaid orders which may normally take up to 15 working days.

Amount will be refunded in the same account Within 10-15 day’s